Welcoming Statscraft to the Buycraft family

A couple of months ago we sent out a survey asking for your views on some new ideas we had for Buycraft. We were delighted with the huge number of responses we got and also with the overwhelming positivity that you all responded with. Motivated by your feedback, we are »

Introducing Xsolla

Here at Buycraft, we’re always looking for new ways to help our customers expand their reach and make it easier for their players to support the community. This week, we’re delighted to introduce something of a game-changer for many of the communities using Buycraft – our new partner, Xsolla. »

Explaining the recent changes to the Ultimate Plan

We recently introduced a change to how the Ultimate Plan works and some customers have expressed concern at these changes which we'd like to address. I want to take some time to answer your feedback and explain why we have made these changes. How do the grandfathered plans work and »

Support over the Christmas weekend

Christmas is one of the busiest times of year for store owners and it is the same for our support channels. As a result of the higher number of support requests, there may be some delay in the response times. However, the team will be working as hard as possible »

Our survey's results and what we've done about them

We’d like to thank everyone who helped us out with your feedback in our survey last month. Over 1,500 of you responded and gave us feedback which has been invaluable to us. Going forward we’ve already implemented some of the changes that you asked for including trialling »

Regarding the recent downtime - we're aware, and we're sorry

Over the last month, the Buycraft platform has experienced several days of unreliability. Since we started Buycraft one of our main priorities has been the performance of the website. Unfortunately, the last few weeks have been unacceptable. We know this and we cannot apologise for this enough. We've been working »

Buycraft partial outages over Black Friday

Last night we had some issues with the site which we'd like to update everyone on. We had very high amounts of traffic because of the Black Friday sales. This has given us some issues over the past few days which our team have been working on. We've had to »

It's Black Friday tomorrow!

It's Black Friday tomorrow and it's one of the biggest sales events of the year. In 2015 Black Friday generated $4.45 billion across industries and over half of this was in e-commerce sales. Over the past 5 years there has been an average 20% increase in that revenue each »

Feedback on the new control panel

If you have been around for the past month or so you will have seen the changes to our new control panel which we have now completely phased in. Earlier in the year, we were looking at what we wanted to do going forward with Buycraft and realised that we »